Help

How do I change the password for my online account?

To change the password to your online account:
1. Login to your Commissions Plus online account
2. Click Profile
3. Click Update Password
4. Enter your existing password
5. Enter your new password
6. Confirm your new password
7. Click Change
Please note: E wallet password requirements are: 6-15 characters and must contain one symbol (!@#$%*).

What if I forget my password?

If you forget your password, you can reset it. To reset your password:
1. Login to your Commissions Plus online account
2. Click the Forgot Password link on the left side of page.
3. Enter the email address associated with your E wallet.
4. You will receive an email, with a link to click on AND a question. Click the link, and enter the answer to the question from the email.
5. Click Authenticate me.
6. Answer the second question.
7. Click Authenticate me.

You will then be able to select a new password.
Note: If you do not see the email in your inbox, please check your "Bulk Mail" or "Junk Mail" folder. The email is occasionally re-directed by your email client's filters.

What is my Login ID?

Your Login ID is the email address you entered during signup or the account ID assigned to you by ewallet

Why is my transaction saved as pending?

A transaction is saved as pending if there are insufficient funds in your account to complete the transaction. The transaction will automatically process when sufficient funds are available in your account. Please Note: Card balances can be used for online transactions. Card balances can be accessed via your card at ATM or POS locations.

How can I confirm that my banking information is correct?

That best way to confirm that you have entered your banking information correctly is to refer to the numbers on the bottom of your check. Your account information are displayed as shown on the sample check below:

Canadian Accounts:

American Accounts:

How do I move Funds from my E wallet account to my bank account?

To transfer funds from your E wallet account to your bank account, perform the following steps:
1. Click Remove Funds in your E wallet.
2. Select the country your bank is in and the currency.
3. Enter the following transaction information:
4. Amount to transfer
• Financial Institution number.
• Transit number.
• Bank Account number.
• Full name (as per your bank records).
• Optional notes for this withdrawal (optional).
5. Click Continue.
6. Verify the information and click Confirm.

Once you confirm your transaction, it is automatically sent back to the bank account you specified and is irreversible.

How do I update my financial institution information?

1. Click Profile in the My E wallet menu.
2. Select View, Edit, Remove, or Add New in the "Financial Institution Information" section.
3. Update the information.
4. Click Confirm or Add (depending on which function you have selected).

I just requested a Remove Funds transaction but the funds are still in my E-wallet. Why?

When you request a Remove Funds transaction the funds are immediately removed from your E-wallet. However, if the banking information you provided is incomplete or invalid, the system will not be able to process your request. In these instances, the funds are returned to your E wallet.

I just requested a Remove Funds transaction, when will the funds be in my bank account?

If you request your transaction before 11 am EST (8 am PST) Mon - Fri, it will be processed that same day. For PENDING transactions, your request will be processed once the funds have arrived in your E wallet.

Requests to Canadian bank accounts usually appear in the user's bank account within 24 hours of being processed, but it could take up to 2 business days.

If you transferred funds to a bank account in the United States, it will take between 3-5 business days from the time your request is processed until the funds appear in your bank account.

What is a financial institution number?

A financial institution (FI) number is the 3-digit number that identifies your Canadian financial institution. Listed below are the FI numbers for major Canadian Financial Institutions:

If your FI is not on the list, please refer to the numbers on the bottom of your check or ask your financial institution. For US bank accounts the FI number is combined with the transit number to form a 9-digit routing number.

What is a transit number?

A transit (branch) number is the 5-digit number that identifies your Canadian financial institution branch.

How I can apply for my card?

• Sign up for an account at www.ewalletpayment.com

• Login to your account

• Apply for a card

Can I use my card as credit card to shop online?

• Yes

• Your card contains the 3 digits CVS number required to shop online

What is a key pad?

The key pad is a device that allows you to make secure online payments as you would at any pos terminal. For example; in a store or at an ATM.

How I can get one?

Available to members only

How I can Fund my account?

• Email money transfer
• Check / Money Order
• Credit Card( approved customers)
• Direct Debit from your bank account
• Wire
• Various Loading locations

How I can Fund my card?

• Direct deposit ( ACH)
• Green Dot loading locations (USA)
• Credit Card( approved customers)
• Direct Debit from your bank account
• Wire